These items correspond to five sacks of rice, each containing 50 kilograms, totaling 250 kilograms for all five sacks.
Experience the exquisite quality of our rice, meticulously grown and harvested by dedicated local farmers across the Philippines, guaranteeing an authentic and pure flavor profile. Each order includes three generous sacks of rice, providing an abundant supply to sustain you for an extended period. Plus, enjoy the added convenience of complimentary delivery within Metro Manila, ensuring a seamless and economical transaction for our valued customers.
Anticipate the arrival of your five sacks of rice, totaling 250 kilograms (with each sack weighing 50 kilograms), at your doorstep within 7-10 days of placing your order. This swift delivery enables you to relish the convenience of having a consistent rice supply readily available. Rest assured, making payments is both simple and secure, as we accept transactions through PayPal, as well as debit or credit cards.
Indulge in the unparalleled flavor of our locally-sourced rice and revel in the hassle-free experience of receiving complimentary delivery straight to your home.
5 sacks of RICE = 250 kgs
Return & Refund Policy
At Rice Haven LTD, we prioritize customer satisfaction with every purchase. To facilitate returns and refunds, we have established the following comprehensive guidelines:
Eligibility Criteria: To be eligible for returns and refunds, please adhere to the following criteria:
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Items must be unused and maintained in their original condition. We only replace products if they are deemed damaged or defective upon receipt.
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Requests for return must be initiated within 3 days of the delivery date. Failure to adhere to this timeframe will result in the request being denied.
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Customers can submit their return requests conveniently through our Messenger platform or via email at admin@RiceHaven.com.
Approval Process: All return and refund requests are subject to approval. Our team diligently reviews each request and assesses the reason provided. Depending on the circumstances, requests may be approved or denied. Rest assured, we will promptly notify you via email once we receive the returned item for assessment.
RETURN FEE:
If the need arises for the rice to be returned to our depot, the customer will be responsible for covering the shipping return fee. This fee amounts to 2000 pesos, which is intended to cover expenses related to petrol and other logistical requirements.
AUTOMATIC REFUND
At Rice Haven LTD, we prioritize transparency and accountability in our operations. If, for any reason, we fail to deliver the products within 10 days of the payment confirmation, without prior notification of possible delays to the buyer, an automatic refund will be initiated. This ensures that our customers are promptly reimbursed for any inconvenience caused by delayed deliveries.
MODE OF PAYMENT FOR REFUNDS
Once a refund request is approved, the refund amount will be credited back to the customer's bank account. The processing time for refunds typically ranges from 7 to 14 days, depending on the policies and procedures of the respective banking institutions.
DELIVERY:
Upon receiving your rice order, please ensure that you have received the correct number of sacks and are satisfied with the quality of the rice. Additionally, kindly sign the receipt provided by our delivery person, indicating your agreement with the products and their quality. Please retain your copy for your records and provide the other copy to our delivery person.
In the event that you are not satisfied with the quality of the rice, we are more than happy to address your concerns on-site before our delivery person departs. However, rest assured that we take every measure to ensure that you receive rice of the highest quality. Your satisfaction is our priority.
At Rice Haven LTD, we are committed to providing exceptional customer service and upholding the highest standards of integrity and fairness in all our transactions. Should you have any further inquiries or concerns regarding our refund policy, please do not hesitate to contact us. We are here to assist you every step of the way.
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